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What is a scrum master?
The scrum master on a scrum team fosters an effective and productive working environment. One way they do so is by guiding others to understand scrum values and practices. Some of the common characteristics of a scrum master are:
- People-oriented
- High emotional intelligence
- Enjoys helping people grow and learn
A scrum master’s day may include facilitating conversations, managing impediments to the team’s progress, and coaching individual team members in the use of scrum; however, this accountability is certainly not limited to those activities!
A scrum master’s day-to-day activities and overall objectives will look different from organization to organization. When you work in this accountability, your duties and focus are derived from the goal of improving team and organizational agility.
What’s your next step?
What to expect in a CSM course
The CSM is one of the most demanded certifications by employers and recruiters. The certification course is taught by Certified Scrum Trainers®, who are highly vetted, intensely evaluated agile trainers globally. Each course covers core topics as described in the learning objectives, and trainers may include unique examples, exercises, and materials to bring the subject matter to life.
You’ll have access to the required scrum master test after you’ve completed the course. This test consists of 50 multiple-choice questions; you must correctly answer 37 of the 50 questions to pass the test and receive your certification. The cost of your course includes two test attempts.
CSM training gives you hands-on skills that you can immediately apply and leverage to expand your career opportunities. Once you complete the course, you will have everything you need to take and pass the CSM exam.
Who should take the CSM course
You should take the scrum master certification course if any of the following apply:
- You want a broad set of professional skills
- You want to increase your competitiveness as a job candidate
- You want to show employers and recruiters that you are committed to skill growth
- You want to know how to use one of the most popular agile frameworks
- You’re interested in practicing an agile mindset, not simply following prescribed steps
- You want to work as an adept and effective scrum master
- You want to improve your practice of scrum
- You want to learn more about agility
Scrum has grown beyond its origins in software development. Professionals from a wide range of industries are applying scrum, including marketers, data scientists, HR representatives, and others who are looking for a better way to build products and services and deliver the most value to customers.
Earn the high demand skills employers want most
Not only does the CSM prepare you for a career as a competent and effective scrum master, it also puts you on the path to develop an array of in-demand skills:
- Communication
- Team dynamics
- Conflict resolution
- Cross-functional teamwork
- Leadership and coaching
- Continuous improvement
Learn more about the skills employers want most—download the latest skills report for free.
Course Content
Intro | Scrum Master & Agile Coach
- Download and Use Your Workbook
- How to Get the Most Out of This Course
- Success Requires Commitment
1: The Scrum Framework
- 1.1 Intro | Scrum Framework
- 1.2 Scrum Framework
- 1.3 Outro | Scrum Framework
- 1.4 Assignments | Scrum Framework
2: Scrum Master
- 2.1 Intro | Scrum Master
- 2.2 Exercise | Scrum Master Responsibilities
- 2.3 Scrum Master Responsibilities
- 2.4 Exercise | Recipients of Scrum Master Services
- 2.5 Recipients of Scrum Master Services
- 2.6 Scrum Master vs. Agile Coach
- 2.7 How many teams can a Scrum Master serve?
- 2.8 Outro | Scrum Master
- 2.9 Assignments | Scrum Master
3: Road to Sprint 1
- 3.1 Intro | Road to Sprint 1
- 3.2 Road to Sprint 1
- 3.3 Outro | Road to Sprint 1
- 3.4 Assignments | Road to Sprint 1
4: Team Formation
- 4.1 Intro | Team Formation
- 4.2 Setting up Teams
- 4.3 Key Success Factors of Teams
- 4.4 Building Trust from the Start
- 4.5 Outro | Team Formation
- 4.6 Assignments | Team Formation
5: Working Agreements
- 5.1 Intro | Working Agreements
- 5.2 Definition Working Agreements
- 5.3 Applying the Working Agreement Canvas
- 5.4 Outro | Working Agreements
- 5.5 Assignments | Working Agreements
6: Product Goal
- 6.1 Intro | Product Goal
- 6.2 Definition Product Goal
- 6.3 Applying the Product Goal Canvas
- 6.4 Example | Product Goal: MAN
- 6.5 Example | Product Goal: Agile Academy
- 6.6 Example | Product Goal: SPOCs
- 6.7 Outro | Product Goal
- 6.8 Assignments | Product Goal
7: Product Backlog
- 7.1 Intro | Product Backlog
- 7.2.1 Intro | Product Backlog Items (PBI)
- 7.2.2 Intro | PBI Exercise
- 7.2.3 Debriefing | PBI Exercise
- 7.2.4 3-C Model
- 7.3.1 Intro | Product Backlog
- 7.3.2 Product Backlog Characteristics
- 7.3.3 Intro | Estimation Exercise
- 7.3.4 Intro | Effort Estimation
- 7.3.5 Debrief | Effort Estimation
- 7.3.6 Intro | Value Estimation
- 7.3.7 Debrief | Value Estimation
- 7.3.8 Prioritization
- 7.4 Outro | Product Backlog
- 7.5 Assignments | Product Backlog
8: Context of Agile
- 8.1 Intro | Context of Agile
- 8.2 Context of Agile
- 8.3 Empirical vs. Defined
- 8.4.1 Exercise | Connecting Scrum & Empiricism
- 8.4.2 Connecting Scrum & Empiricism
- 8.5 Outro | Context of Agile
- 8.6 Assignments | Context of Agile
9: Scrum Events
- 9.1 Intro | Scrum Events
- 9.2 Exercise | Scrum Events
- 9.3 Product Backlog Refinement
- 9.4 Sprint Planning
- 9.5 Daily Scrum
- 9.6 Sprint Review
- 9.7.1 Sprint Retrospective
- 9.7.2 How to conduct a Sprint Retrospective
- 9.8 Sprint Schedule
- 9.9 Outro | Scrum Events
- 9.10 Assignments | Scrum Events
10: Scrum Team
- 10.1 Intro | Scrum Team
- 10.5.5 Scrum Master & Manager
- 10.5.6 Product Owner & Manager
- 10.5.7 Developer & Manager
- 10.6 Outro | Scrum Team
- 10.7 Assignments | Scrum Team
11: Systematic Team Development
- 11.1 Intro | Systematic Team Development
- 11.2 Definition of a Team
- 11.3 Key Characteristics of Developers
- 11.4 Cross Functionality
- 11.5 Developer Journey
- 11.6 Self Management
- 11.7 Tuckman Model
- 11.8 Hackman Model
- 11.9 Lencioni Model
- 11.10 Lencioni Model Example
- 11.11 Dan Pink Model
- 11.12 Outro | Systematic Team Development
- 11.13 Assignments | Systematic Team Development
12: Scrum Artifacts
- 12.1 Intro | Scrum Artifacts
- 12.2 Artifacts Overview
- 12.3 Product Goal
- 12.4 Product Backlog
- 12.5 Sprint Backlog
- 12.6 Sprint Goal
- 12.7 Definition of Done
- 12.8 Product Increment
- 12.9 Sprint Burndown Chart
- 12.10 Definition of Ready
- 12.11 Outro | Scrum Artifacts
- 12.12 Assignments | Scrum Artifacts
13: Kanban
- 13.1 Intro | Kanban
- 13.2.1 Kanban Exercise
- 13.2.2 Kanban Exercise Debriefing
- 13.3 Kanban Explanation
- 13.4.1 Applying Kanban as Individuals
- 13.4.2 Applying Kanban as Teams
- 13.4.3 Applying Kanban as Organizations
- 13.5 Outro | Kanban
- 13.6 Assignments | Kanban
